Cancer Sucks

Liver Cancer PinThere are times in our lives that we’re dealt a hand that we’re not sure how to handle. It can leave one confused, angry, and sad. It can even make us mad at our Maker for giving us something that seems unfair.

I’ve felt all of those feelings in the past few weeks. The one overriding feeling that I’ve experienced the strongest is sadness.

I was diagnosed with live cancer recently and I have two small sons (10 & 12) whom I treasure. The thought that they should have to go through the rest of their lives without their Dad makes me tremendously sad.  I was raised without either parent so I know the feeling that goes along without a father’s influence. I’ve made every attempt to be a good father to them for that loss in my life. I know that I can’t make up for my life but it doesn’t stop me from trying to make their life better.

I’d been feeling exhausted and fatigued for some time and after my last blood work my primary suggested I get an ultrasound at UCSD

After a multitude of scans, etc. the doctors confirmed that there were multiple tumors in my liver, the largest is half a centimeter smaller than a tennis ball. The second largest is 4 centimeters and the other 3 are smaller.

What does this all mean? I’m not entirely sure but I do know no matter how brave of a front I put on, I’m afraid. I got more afraid after an initial procedure to reduce the size of the largest tumor failed due to the portal vein that was instrumental is 100% occluded. You bet I’m afraid.

Where does this lead us to now? Again, the answer is I’m not sure. I have another visit to UCSD scheduled for day after tomorrow to determine what’s next on the menu , but more importantly when and what do I tell my boys? I have them most of this coming weekend and how do I start that conversation? Hey Guys, Dad has cancer, who wants to go to the beach? I don’t want to break their hearts and shatter their dreams of doing the things that boys do with their Dads as they get older, but yet they deserve to find out something before they hear from their Mom, Boys, your Dad passed away last night, who wants to the beach?

I’d appreciate any feedback that someone may have that has gone through this. I wish that no parent would ever have to have that conversation with their children. It’s not right…it’s not right that loved ones have to stand by unable to do anything as cancer works itself through the victim’s body. I’m lucky because the woman that I love is a medical professional and sometimes I give her too much credit and forget that she’s just a human being with feelings like the rest of us, so to you I simply say I Love You for being the woman that you are and wish you didn’t have to go through this.

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Going To Sage Summit 2013?

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The timing for this blog isn’t an accident. I wrote it specifically to be finished around Sage Summit 2013.

If you have questions about products and services and which Partners provide the best, look around while you’re at Summit. You’ll find enough quality VAR’s to answer any questions you might have. If you’re a customer attending and you don’t have a Sage VAR that you’re currently working with here’s your opportunity to find the best. They’ll be easy to spot; they’re usually the ones standing in booths, attending lots of sessions and you’ll usually find them between sessions talking with other VARs about software.

What factors make you want to return to a retail store, a vendor or a service provider? Is it price? Is it location or is it something even more?

One of my favorite quotations was written by Benjamin Franklin; “The bitterness of poor quality remains long after the sweetness of low price is forgotten?”

What does that mean to you as a consumer or should it mean anything at all to you? My answer is “Yes it should.”

Saving money doesn’t mean buying the lowest priced products or services. It means buying products or services that offer the best value. This can be stripped down to 3 words, Focus on Value.

Traits to Look For In Your Sage Software Partner….

Do they have integrity, passion, & honesty? Or do you have to check and re-check every invoice they send you knowing that you’re going to have a less than pleasant conversation with them about the “Holy Cow” additional costs that you hadn’t anticipated?

Do you hear from them regularly to tell you about new updates, versions or maybe just an offer to go to lunch? Or, do they call just to remind you that your annual maintenance and support fees are due?

Do you recommend them to friends or business associates who are looking for ERP software?

If your “VAR” isn’t providing you with quality service like the ones that have been mentioned then maybe what you have is a Re-Seller, not a VAR.

If your software partner doesn’t appear to offer much beyond the ability to sell software I would refer to them as a Re-Seller. A Re-Seller doesn’t offer additional services, usually doesn’t have the resources to provide those services and generally has to charge you more because they have to pay an outside resource to provide those services.

Our clients deserve the best service that’s available. They trust that they’re getting the best service. It’s incumbent upon us to provide an extraordinary customer experience each and every time that we have a dialogue with them. It’s time that our clients are treated as something other than a quick buck.

If you’re losing more than your fair share of clients for “undetermined” reasons then it’s time to re-examine your business practices. Maybe it’s time to re-evaluate why you’re in business & if it’s just to make money then you’re probably in business for the wrong reasons.

However if providing an extraordinary customer experience for your clients is your number one goal, congratulations, you “get it” and not surprisingly so do your clients. Welcome to the World of VARs

Have Fun At Sage Summit 2013
July 21 – 26

http://na.sage/sagesummit.com

Bill Kizer

Bill Kizer