Going To Sage Summit 2013?

sage summit 2013 square logo
The timing for this blog isn’t an accident. I wrote it specifically to be finished around Sage Summit 2013.

If you have questions about products and services and which Partners provide the best, look around while you’re at Summit. You’ll find enough quality VAR’s to answer any questions you might have. If you’re a customer attending and you don’t have a Sage VAR that you’re currently working with here’s your opportunity to find the best. They’ll be easy to spot; they’re usually the ones standing in booths, attending lots of sessions and you’ll usually find them between sessions talking with other VARs about software.

What factors make you want to return to a retail store, a vendor or a service provider? Is it price? Is it location or is it something even more?

One of my favorite quotations was written by Benjamin Franklin; “The bitterness of poor quality remains long after the sweetness of low price is forgotten?”

What does that mean to you as a consumer or should it mean anything at all to you? My answer is “Yes it should.”

Saving money doesn’t mean buying the lowest priced products or services. It means buying products or services that offer the best value. This can be stripped down to 3 words, Focus on Value.

Traits to Look For In Your Sage Software Partner….

Do they have integrity, passion, & honesty? Or do you have to check and re-check every invoice they send you knowing that you’re going to have a less than pleasant conversation with them about the “Holy Cow” additional costs that you hadn’t anticipated?

Do you hear from them regularly to tell you about new updates, versions or maybe just an offer to go to lunch? Or, do they call just to remind you that your annual maintenance and support fees are due?

Do you recommend them to friends or business associates who are looking for ERP software?

If your “VAR” isn’t providing you with quality service like the ones that have been mentioned then maybe what you have is a Re-Seller, not a VAR.

If your software partner doesn’t appear to offer much beyond the ability to sell software I would refer to them as a Re-Seller. A Re-Seller doesn’t offer additional services, usually doesn’t have the resources to provide those services and generally has to charge you more because they have to pay an outside resource to provide those services.

Our clients deserve the best service that’s available. They trust that they’re getting the best service. It’s incumbent upon us to provide an extraordinary customer experience each and every time that we have a dialogue with them. It’s time that our clients are treated as something other than a quick buck.

If you’re losing more than your fair share of clients for “undetermined” reasons then it’s time to re-examine your business practices. Maybe it’s time to re-evaluate why you’re in business & if it’s just to make money then you’re probably in business for the wrong reasons.

However if providing an extraordinary customer experience for your clients is your number one goal, congratulations, you “get it” and not surprisingly so do your clients. Welcome to the World of VARs

Have Fun At Sage Summit 2013
July 21 – 26

http://na.sage/sagesummit.com

Bill Kizer

Bill Kizer

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The Value of Attending Sage Summit 2011

There has been much discussion about the value of attending Sage Summit 2011. I am one of those who have found Sage Summit 2011 to provide me with great value & I have learned a great amount of useable information that I’ve been able to use. The technology industry changes daily & there’s no way to know about those changes if we don’t talk to the source. You can find the source(s) & other partners who have utilized those changes very successfully by attending events such as Sage Summit 2011.

Look at the BP’s who consistently make the top ten lists. Go to their website & see what they’re doing that you’re not. They’re involved in Sage Summit 2011, BPAC members, etc. It’s time to be accountable to ourselves for our failures or successes. It’s time to stop blaming others when we fail. It’s time to stop blaming the economy.

First, there is long term value of creating lasting relationships with other BP’s or 3rd party solutions & there are many knowledgeable partners & company representative who will gladly share that knowledge with you.

How do you put a price tag on product information you receive at Sage Summit 2011? What about face time with Sage executives? Truth be told, you can’t put a price tag on these items.

Too often we get caught up on doing business as we’ve always done it, not knowing that there are better ways of streamlining & making our individual businesses more cost effective. But if we don’t go to Sage Summit 2011 & attend sessions, talk to other BP’s, then we’re going to stay in that same spiraling vortex & will get the same results.

One of my favorite quotes is: “If you keep doing what you’re doing you’re going to keep getting what you get. If you want something new you’re going to have to try something new.”~ Author Unknown

 I have spoken to BP’s who have concerns that they have never “pulled” any new business from attending conferences  occasionally or even those who go each year. Then there’s the camp that has bought booth space, collected business cards & found that most of those cards belonged to other BP’s & not potential new deal opportunities. Is it worth the expenditure, they ask?

First, if you’re heading off to Sage Summit 2011 with the sole intent of closing deals then you’re going to be disappointed. It’s kind of like going to a Barnum & Bailey Circus expecting Shakespeare; or going on vacation to Northern Minnesota in January wearing shorts, flip flops & sun tan lotion; you’re going to be disappointed.

Unfortunately most companies don’t look at non-revenue generating items as having any value. Unless there’s a dollar amount involved most BP’s don’t “get it.” Here’s an example of one who does.

“It has always been MY rule that if I am serious about selling Sage products I need to attend Sage Summit 2011. I need to “breathe” the air, sense the mood of the Sage community, and get enough inspiration to see me through another year.” ~ Arlie Skory; Managing Partner at Skory Employer Solutions LLC

To the partners who don’t get it, there are three questions you need to ask yourself.

  1. What value am I adding to the equation?
  2. What Solution can I provide?
  3. Am I participating in the success of my business?

Come to Washington D.C. & see what’s new at Sage. You’re going to be surprised & more importantly you’re going to go back to your business with a new attitude & isn’t life itself about how you approach it? I think so & I hope to see each of you in Washington D.C..