Bill Kizer's Blog

Welcome To San Diego

Bill Kizer
760.518.2493
williamkizer52@gmail.com

Contact For Resume & Recommendations

Bill is recognized as a top performing senior level executive with multiple years of proven success in sales, management and business development

He’s considered a leader in Sage Software ERP solutions, business-to-business direct sales and business development. He’s developed successful sales teams & analyzing growth opportunities to meet corporate objectives. He’s also been successful in building an online Sage LinkedIn Community with 8,400+ World Wide members.

Recommendations

Wayne Schulz, Owner, Schulz Consulting, Glastonbury, CT "In this industry the people who impress me the most are the ones who are up to date on not only their company products but also have keen insight into industry trends. Bill has both and is constantly looking to both stay up to date and improve his skill set."

Ed Kless, Senior Director, Partner Development & Strategy, Sage Software “Bill has attended many of my sessions on Sales and Consulting and has proven to be a person who craves new knowledge. When confronted with situations he thinks critically about the situation and chooses a course of action consistent with his view. He is clearly someone who runs with an idea. He is the founder of the LinkedIn Group for the virtual organization. For that we own him a debt of gratitude.”

Tammy Mathews Sr. Director Product Marketing, Sage North America at Sage; Sacramento “I’ve had the privilege of working with Bill Kizer for the past couple of years in his role as the founder of the Sage Partner and Employee LinkedIn group. Known as a celebrity within the Sage community, Bill is very well respected and appreciated for his work as a social media expert. He is an outstanding visionary that saw the need to form an active Sage community and took the initiative to build one from the ground up. His selfless devotion to the betterment of the Sage community is the reason it remains so strong (as of today 4,492 members and growing). A marvelous facilitator for collaboration, Bill actively engages the community when making important decisions. He reviews each and every post and regularly reaches out to community members inviting them to participate in conversations where their point of view could be beneficial. This keeps the dialog fresh, active and helps expand the collective knowledge of the community. He's a passionate leader and puts his complete heart and soul into the community. While Bill and I don’t always see eye to eye on every issue, I’ve found him to be extremely fair minded and always willing to listen and find a compromise. Bill is an exceptional asset for any company that can benefit from a passionate, humble, caring, bright leader with strong social media expertise. It’s been my absolute honor and pleasure to work beside him.”

Danielle Cote, VP, Event Marketing at Sage; Phoenix, AZ. “Bill Kizer has an amazing talent for drawing feedback, facilitating dialogue and creating communities and conversations that are productive and insightful. In all the social media sites that I plug into, the sites that Bill manages, oversees and/or contributes to are intended to drive benefit for its stakeholders and actively serve as an active voice for the constituents. It's mutually productive as it serves those that are willing to listen and act to both good/bad feedback for the better good of all involved. Thanks Bill for all that you do for so many!”

Laurie Schultz, SVP & GM Sage ERP North America, Sage “I had the priviledge of getting to know Bill during my tenure at Sage; particularly on our Partner roadshow circuits. Bill was always someone who brought both "straight talk" and professional integrity to the conversation and I really appreciated that about him. However, Bill's biggest impact on me will always be how he's drawn from his incredible personal life journey to be a positive, unentitled, leader committed to enabling the voice of opinion of others. I highly recommend Bill and hope I'll have a chance to work with him again.”

Zappos; The Best At Delivering The WOW Experience? Maybe………………

11/16/2011 by billkizer

I’ve been hearing more and more this year that I have to go to Henderson, Nevada & take the Tour of Zappos. Its supposed to be incredible, blah, blah, blah. I’d heard that if you contacted them that they would send you a copy of the Zappos Culture Book, a collection of personal written statements by the employees. In a random sampling I started to get intrigued by what they were saying about the place that they spend the bulk of their day.

I wasn’t impressed by them when it took them 6 weeks to get my Culture Book in my hands. Order lost, second one sent to wrong address,wrong zip, wrong street, wrong city, wrong state.

After each incident they would say that they were taking care of it with no results. Finally I sent them the e-mail that no one ever wants to get from me. I call it “Come to Jesus Letter Via Social Media.” I even have a template of it, just in case I forget something.

One day after my last round of e-mails with them I received the Zappos Culture Book, a signed copy of “Delivering Happiness” written by Tony Hsieh, CEO of Zappos and one small item, still don’t know what it is, my sons will. Some people think that you need to overwhelm your clients with semi expensive gifts at Christmas.
We go out of our way to make sure that we send to them their favorite Champagne, Scotch, etc.

There was one additional item in the package that I’m going to save. It has a retail value of less than $2 but to me it was the most valuable item that I received.

It was a HAND WRITTEN card from someone name Rocco apologizing for the mixups. It completely wiped out the mistakes & made me a Zappos fan. It was a WOW experience. By the way it was sent from Rocco DeBenedictis who has the title of Culture Magician and it read…..

“Dear Bill, I do apologize for the long delay….If there is anything I can help you with, please let me know…..Rocco

The card meant the most to me. I am now a Zappos fan just like Tammy Mathews, Ed Kless, Himanshu Palsule & Judy Thornell.

If you’ve had a WOW experience with Zappos please share it in the comments section.